Update date: June 24, 2024
Effective date: March 1, 2024

Welcome to the Foxwell BT60 APP!

To protect your relevant rights, this privacy policy will explain to you how this APP collects, uses, and stores your information and what rights you enjoy. Before using this app, please read, understand, and agree to this privacy policy. Once you start using this app, it means that you have fully understood and agreed to this privacy policy.
When we refer to "Foxwell ", "us", and "our" in these terms, we refer to Shenzhen Foxwell Technology Co.，Ltd.
This privacy policy applies to the functions and services of this APP itself, and does not apply to any other third-party products or services provided through this APP (hereinafter referred to as "third-party services"). Before choosing to use third-party services, you should fully understand the product functions and privacy protection policies of third-party services.
In this privacy policy, we explain the following:

1. How do we collect your information
2. How do we use your information
3. How do we store your information
4. External provision and disclosure of information
5. Third party technology and services
6. Your rights
7. Scope of use
8. Revision and Change
9. Others
10. Contact us

1. How do we collect information
We follow the principles of legality, legitimacy, necessity, and integrity in accordance with legal and regulatory requirements, and only collect information necessary to achieve product functionality. We generally collect and use your information for the following purposes:
1.1 Information required for user registration
If you only need basic services that are not available in a logged in state, you have the right to choose not to register as our user and do not provide any information. If you want to experience more of our services, you can choose to register as our user. You need to provide your registration information (phone number) to complete account registration and create a password.
1.2 Information required for providing services
Respecting your personal privacy is our basic principle. We hereby provide you with a detailed explanation of the content of the APP's access to your information and provide an explanation. We will take various measures to protect your privacy and personal data.
To enable you to better use the services related to this APP, our following extension functions will collect and use your information. If you do not provide this personal information, you may still be able to use it, but you may not be able to access some features. These extended features include:
Bluetooth or Wi Fi:
When you use an app to remotely manage devices, you need to communicate with devices connected via Bluetooth or Wi Fi. You can turn off Bluetooth or Wi Fi at the end of use.
Location:
When using Bluetooth function, you need to enable GPS positioning permission to connect to Bluetooth for communication. After use, you can turn off GPS positioning.
Storage space:
When you generate a battery test report, for your convenience of sharing it at any time, we will save the report locally and you can delete it at any time.

2. How do we use your information
We strictly abide by the provisions of laws and regulations and the agreements with users, and will use the collected information for the following purposes in accordance with the provisions of this privacy guide:
2.1 Improving products and services
We may conduct statistics and analysis on product usage to improve our products and services, and conduct necessary business operations and data analysis, such as operating products or providing services, evaluating, maintaining and improving product features, developing new products or services, providing customer support, etc. These statistics will not include any identification information of you.
2.2 Security measures
To ensure the security of your account, we will use relevant information to assist in improving the security and reliability of APP services, including detecting, preventing, and responding to fraudulent, abusive, illegal, security risks, and technical issues that may harm this APP or your account.
2.3 Legal reasons
In order to comply with applicable laws or respond to effective legal procedures, including those from law enforcement agencies or government agencies, to investigate or participate in civil discoveries, lawsuits, or other adversarial legal proceedings.
2.4 Other uses authorized by you.

3. How do we store your information
3.1 Shelf life
We will only retain your information for the period necessary to achieve the purposes stated in this agreement, unless extended with your consent or permitted by law.
If you cancel your account or voluntarily delete the above information, we will retain your existing information for the shortest period required by laws and regulations. Within the shortest retention period required by laws and regulations, we will not commercialize your information.
When your information exceeds the above-mentioned retention period, we will take reasonable steps to securely destroy your information.
3.2 Storage Area
By using this app or other means to provide us with information, it is deemed that you agree to transmit and store information, including your device information and data information, to the servers managed by Foxwell Company.
3.3 Protective measures
We will adopt strict security measures and industry wide procedures to ensure that your information is not lost, leaked, damaged, or accessed or used without authorization, including:
a. User sensitive information is encrypted and stored on the server, and stored through data isolation technology;
b. Using encrypted transmission protocols during data transmission;
c. Strictly control data access permissions and establish a comprehensive application and approval system for sensitive data access permissions;
d. Establish a data security monitoring and auditing system for comprehensive data security control.
3.4 Cessation of Operations
When the operation of this APP stops, we will notify you through push notifications, announcements, etc., delete your information within a reasonable period of time, and immediately stop collecting information activities.

4. External provision and disclosure of information
We will not provide your information to any third party, except in the following circumstances;
4.1 Obtaining Your Explicit Consent
With your prior separate consent, we may provide your information to third parties. We will clearly inform you of the purpose and type of information provided to the outside world, and comply with relevant laws and regulations for external provision.
4.2 Necessary for implementing third-party services
To ensure the stable operation and functional implementation of this APP, so that you can use and enjoy more services and functions, we will embed authorized partners' SDKs or other similar applications in this APP according to the needs of product function implementation. We will carefully evaluate the usage purpose and methods of third parties. Unless otherwise authorized by you or provided by laws and regulations, the operating entity of a third-party SDK has no right to use your information for any other purpose.

5. Third party technology and services
To ensure the stable operation or implementation of related functions of the APP, we may access software development kits (SDKs) provided by third parties to achieve the aforementioned objectives. We will fulfill our duty of prudence and strictly monitor the security of software tool development kits (SDKs) used by our partners to obtain information, in order to protect data security.
The third-party SDKs we connect to mainly serve the needs of you and other users. Therefore, when meeting new service requirements and business function changes, we may adjust the third-party SDKs we connect to. We will promptly disclose to you the latest information on accessing third-party SDKs in this manual. The current third-party SDKs connected to the APP are listed as follows:
Tencent Bugly
Operating entity: Shenzhen Tencent Computer System Co., Ltd
Function: Used to collect and analyze abnormal situations in the APP
Collect personal information types: log information, device ID (Android ID, idfv), networking information, system name, system version and country code, ICCID, IMSI, MAC address, IMEI, Android ID
Privacy Policy Link: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

6. Your rights
If you choose to register as our user, you can follow the prompts on the registration page to fill in the information and complete all registration procedures, indicating that you have become a user of this APP. You can enjoy the following rights:
6.1 Accessing Your Information
You have the right to access your information. If you want to exercise data access rights, you can log in to this app to view it.
6.2 Correcting Your Information
When you discover errors in the personal information we process about you, you have the right to request us to make corrections. You can submit a correction request at any time.
6.3 Deleting Your Information
In the following situations, you can request us to delete information:
a. If our behavior in handling information violates laws and regulations;
b. If we collect and use your information without your consent;
c. If our handling of information violates our agreement with you;
d. If you no longer use our products or services, or if you cancel your account;
e. If we no longer provide you with products or services.
6.4 Information subject cancels account
You can cancel your previously registered personal account at any time by following the steps on the personal information page of this app. After canceling your account, this app will also stop providing services to you and delete all your user information within the shortest period specified by laws and regulations.
6.5 Response to your above request
To ensure security, you may need to provide a written request or other means of proving your identity. We may first request you to verify your identity before processing your request. Please understand that this application may reject requests that require excessive technical means, pose risks to the legitimate rights and interests of others, or are highly impractical.

7. Scope of application
The products and services to which this privacy policy applies are provided by Foxwell Company.
Please note that this privacy policy does not apply to services provided by any third party. When using third-party services, you are subject to third-party privacy policies, and you need to carefully read and understand the content of the third-party privacy policies.

8. Revision and Change
We may update or revise this privacy policy from time to time based on changes in the functionality, services, or information processing of this APP.
Any updates or revisions to this privacy policy will be displayed to you in the form of announcements, push notifications, or pop ups. If we make any significant changes to this privacy policy in accordance with applicable laws and regulations, we will notify you through appropriate channels and obtain your consent again.
The significant changes referred to in this article include but are not limited to:
a. Our service model has undergone significant changes, such as the purpose of processing information, the type of information processed, and the way information is used;
b. We have undergone significant changes in ownership structure, organizational structure, and other aspects, such as changes in ownership caused by business adjustments, bankruptcy mergers and acquisitions, etc;
c. The main objects of information provision, transfer, or public disclosure have changed;
d. Your rights to participate in information processing and the way you exercise them have undergone significant changes;

9. Others
9.1 This agreement shall be implemented in accordance with the requirements of the Data Protection Law and other relevant local laws and regulations.
9.2 If any provision of this agreement is partially invalid or unenforceable for any reason, it shall be deemed deleted, but the remaining provisions shall remain valid and binding.
9.3 This agreement may include Chinese, English, and other language versions. In case of any conflict between the Chinese version and the English version or other language versions, the Chinese version shall prevail.

10. Contact us
If you have any questions, complaints, or suggestions regarding this privacy policy or information protection, you can contact us through any of the following methods:
a. Contact us through www.foxwelltech.us
b. Send your question to
Phone: 400-900-6388
Email: support@foxwelltech.com
Address: 5/F, Plant C, Baocheng 71st Zone, Xin'an Street, Baoan District, Shenzhen 518106, China

We will review the issues involved as soon as possible and respond within 15 days from the date of receiving the materials.

Shenzhen Foxwell Technology Co.，Ltd.